A Study on the Satisfaction of Individual Business Tax Service: Taking W City as an Example
Taxpayer satisfaction, as an important indicator of whether tax services provided by tax authorities are good or not, plays a crucial role in the work of tax authorities. On the basis of extensive reading of relevant literature, this article combines the excellent experience of China and other countries with rapid development of tax service satisfaction, and in the context of digital reform and tax collection and management system reform, through on-site investigation method, convenes taxpayers to have a discussion to understand whether enterprises and individual businesses are satisfied with the current tax service provided by the tax department, as well as the problems that the tax department has in terms of tax service, Finally, summarize the current situation of tax services in the city. The first part of this article mainly elaborates on the research background and significance of the topic, and clarifies a brief viewpoint. The second part elaborates on the concept of taxpayer satisfaction. The third part introduces research perspectives and excellent experiences on taxpayer satisfaction both domestically and internationally. The fourth part introduces how to carry out on-site investigation methods. The fourth part summarizes and summarizes the current situation of tax service satisfaction among individual businesses in China through a survey of W city after this survey and research.
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